FNB Funeral claims - Terrible Service no 48 hours at all!!!

I have lodged a claim on the funeral cover i have with them on the 14 June 2024. The only thing they did was to send me smses and emails telling me that my claims is still being reviewed. This is after i submitted all the documents they requested. On Tuesday the 18 June 2024 I made a call and I was now told my application form cannot be traced. We did another one telephonically. Their turnaround time is 48 hours max. Today is the 20th June 2024, I have been with them whole day on the phone and all i hear is "it's done" now we are waiting for the head of the department to give feedback. I have been waiting since, I phoned 5 times already and there's no one who can give clarity of where exactly my claim is and when will the funds clear in my account. For a long standing banker with FNB, the service is beyond redemption. I don't even know what to say. All I want is my money to be paid, If you claim to pay within 48 hrs to no avail how do expect us to bury our dead? I need someone to tell me when will funds clear, today!!!!