AJ
Ashwin J
1 reviews | Active since Feb 2024
09 Oct 2024, 18:50
FNB Funeral claim rejection and not responding to client
Dear FNB Claims Team,
I am writing to express my frustration and disappointment regarding the rejection of my funeral claim, despite my mother being a policyholder for over six years. In the last two to three months of her illness, she faced financial difficulties and was unable to keep up with payments.
Despite numerous phone calls seeking assistance and clarification, I have been consistently advised to send an email, with no subsequent response or resolution. References: - FNBREF#*** - FNBREF#*** - FNBREF#***
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Replies (2)AJ
Ashwin J's updateReviewer Update
18 Oct 2024, 17:07To date, I have not received feedback from FNB regarding my deceased mothers funeral claim, despite repeated attempts to contact the designated representatives via phone and email. Given the claim's sensitive nature and FNB's reputation for excellence, this lack of response is unacceptable.
AJ
Ashwin J's update18 Oct 2024, 17:07
Reviewer Update
To date, I have not received feedback from FNB regarding my deceased mothers funeral claim, despite repeated attempts to contact the designated representatives via phone and email. Given the claim's sensitive nature and FNB's reputation for excellence, this lack of response is unacceptable.
AJ
Ashwin J's updateReviewer Update
25 Oct 2024, 15:17Hi FNB
Yet again, extremely disappointed that, despite numerous commitments from FNB Claims, I have yet to receive formal feedback on my mothers claim payout review. Another week passed with no update, perpetuating the frustrating pattern of unfulfilled promises.
Yet again, extremely disappointed that, despite numerous commitments from FNB Claims, I have yet to receive formal feedback on my mothers claim payout review. Another week passed with no update, perpetuating the frustrating pattern of unfulfilled promises.
AJ
Ashwin J's update25 Oct 2024, 15:17
Reviewer Update
Hi FNB
Yet again, extremely disappointed that, despite numerous commitments from FNB Claims, I have yet to receive formal feedback on my mothers claim payout review. Another week passed with no update, perpetuating the frustrating pattern of unfulfilled promises.
Yet again, extremely disappointed that, despite numerous commitments from FNB Claims, I have yet to receive formal feedback on my mothers claim payout review. Another week passed with no update, perpetuating the frustrating pattern of unfulfilled promises.