Fnb Funeral Claim.

My wife banks with fnb for 19 years and earn her salary into this account with other product lines. She added my cousin to her funeral policy and at claim stage treated like a ****mer for a mere R10 000. No one made contact with her but fnb chose to call people around from her mom investigating the so called red flags to the claim. Of which she was never asked to clarify them. It was worse today when physical assessment went as far as driving to Stutterheim and later called Mrs Mopi and wanted to meet in East London.

My family's sin was not knowing my wife's ****en names as a result a conclusion was made that there is no relationship with the deceased. I never felt so angry in my life like this and asked my wife to look for another bank after this whole saga. Fnb never done any due diligence to my wife's profile with the bank and am sure if this was done, FNB would have known their loyal Private Wealth client.