FNB funeral claim department

Highly disappointed I submitted the funeral cover claim on the 4th July I'm still not paid, their 24 hours policy stated that payment will be made within 24 hours, I never receive a call regarding my policy that I have with them since 2020, they are holding the payment intentionally we cannot proceed with funeral arrangements because of FNB funeral.. I cannot recommend FNB funeral to anyone it is clear that they are cruel and ****mers because even if you call there is no transparency the agent will only tell you of escalating the call, even after that you don't get a communication... I wouldn't not wish for anyone to take FNB funeral covers, they will not pay in times of difficulties , they take their time and forgot about their policies in terms of payment they will not care..