FNB_FUNDS BLOCKED

Hi FNB, I had a very long and unnecessary process in October 2022 where I could not access my revolving credit. It has happened again. I have called and spoken to your many call center agents who keep passing me on to the next person. I get bounced back to the original call line of "hello, welcome to FNB". I do not have time to sit on the phone all day so here it is. My revolving facility is paid up, I paid in extra. I have been asked again to fill in the CRS/tax forms, I did this in October and after a lengthy complaint process you unblocked my revolving credit facility, Please can someone call me to fix this? I have not missed debits, I am sick of jumping through hoops to access my funds. IF I CANNOT ACCESS THE MONEY YOU LOAN ME THEN WHY DO YOU CHAGE ME INTEREST ON IT!?!?!?!?!?!?!?!?!