sS
stefan S

1 reviews | Active since Apr 2017

05 Feb 2019, 13:12

FNB = FULL of NONSENCE and BULL****

I have recently gone from a savings account with another bank over to FNB Private Clients, and everything FNB promised me during this change was a lie. I was told that for the higher fee I will be earning more e-bucks, I will be allocated a private banker and after a month I will recieve a credit card and over draft facility.

After I opened the account, and putting R97,000.00 through the account within the past 30 days, they have advised me that they will not be allocating me a personal banker and I do not qualify to earn e-bucks, because of my previous credit history, a history that I have been working for the past few years to rectify after I was layed off, and the promises of a credit card and overdraft has also disappeared.

So now I would like to know what promises are FNB keeping and way am I paying for a Private Clients Account when I am being treated the same as if I had a normal Gold Account at 25% of the Cost.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2019, 14:48
Official
Good Day Stefan Marais  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 
Ref: ***NF 
Regards, 
Hello Peter Team 
Tel number: *** 
sS
stefan S's update23 Feb 2019, 18:10
Reviewer Update
The bank has investigated the matter and we have fixed all the issues that I had. I now have everything that I am paying for.