FNB Full of Empty Promises

I am banking with FNB, and was offered a consolidation loan from Nedbank. However, my working hours makes it difficult to obtain the documents required.

FNB provides absolutely no support in the obtaining of bank statements newer than 14 days. My personal banker is not even answering my queries, but I know that he will not be able to help. The only ATM to my knowledge close to me, the Hillcrest branch, is not only located IN a branch (and closes at 15:30) but is now also being renovated.

For the most innovative bank in Africa, they sure are rigid and unhelpful, especially since I'm on a supposedly top-notch plan with my own private banker (which seems incapable of doing anything of import).

I want to re-iterate that my experience with the FNB staff is exemplary, and they are extremely helpful. However, both of us are incapacitated by an *********** system full of empty promises.