FNB frustrations

This matter is becoming a farce. I am, once again (and unsurprisingly), incredibly disappointed with the way this matter is being dealt with by FNB. I was (finally) contacted by a person from FNB after a year and a few months. I was informed that an investigation would be done and that I would receive some type of communication from FNB. Instead, I received another email informing me that the matter is not reckless lending. When last I checked, it is the bank's responsibility to ensure that they do a thorough investigation into what a person earns by checking payslips. Well done FNB for not engaging with me, once again. I guess I may as well get used to such below average service.