1 reviews | Active since May 2018
FNB Frustrations
I have been with FNB since I have started my business and has of late became very unhappy with their service. 1. Last year I had to replace my cards three times within about four months due to ********** activity on my cards. The second to last time, I only had my new card for a week before ********** activity took place again. At the beginning of this year my online banking profile was 'attacked' and I had to replace both business cards and a personal credit card (the latter for which I have not received a replacement yet). I have not received any feedback on why I am being targeted like this or on the investigation, despite numerous phone calls. I have received exactly one call, that I could not take at the time as I was in session, but I did request that I be called again at a more convenient time. So far, no-one has called me. 2. I have changed my name, and wanted my accounts to reflect this change. I am still under my old name on my banking profile on my tablet, despite numerous requests that it be changed. 3. I have changed the name of my business in the middle of March 2018 and brought all of the necessary documentation to the branch, yet, the name has not been changed yet. No reason could be given as to why this hasn't happened. 4. I tried to update the address to my business, which needs to be done at the branch, and got sent away 3 times, every time for a different reason, despite requesting after the first time that the clerk give me a comprehensive list of anything I may need to have it done. I have now given up and my address is bound to stay outdated. My time is also important.
Good Day Tuwanda111,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Tuwanda111,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
