FNB - Frustration

What an utterly frustrating and painful experience! I just wanted to change my debit order date, as I started working at a new company. I got sent from one individual to another without getting anywhere. I spent R100 worth of airtime and after holding for 45 min I got told the system is offline...Very close to the end of the day, so the human system decided to call it a day. I don't want my payments to go through my bank account on the previous debit order dates. It will cost me money and it is their total incompetence that will cost me money! Unfair and unacceptable. My money pays their salary! Wish they could feel ashamed of themselves, but I don't think they have it in them!