FNB Frustration

On 16 Nov 2023 I opened a NEW Estate Late Account and submitted all necessary/requested documents. I transferred money to the account and back out again to "activate" the account. On 8 Dec 2023, I wanted to perform another transaction from the account, just to realise that I'm not oermitted to do so. I called the Estate Account helpline. They informed me that there is verification to be done and it should be concluded within 48 business hours. Lo and behold, nothing has been done. I called back on the 18th Dec 2023, the matter would be escalated as there is a backlog. I called yet again on the 20th, they informed they will escalate yet again. Today I am informed they have system issues. Really FNB?

What boggles my mind, is why is this "verification" by their adjudicators still not completed since the 16th of November 2023?

I do understand that you have certain things that has to be checked, but do we really now have to wait more than a month for this? And not even have the decency to call your client back? Or even inform that there is a hold on the account?

None of their processes are explained in any which way, you as client just have to conform to their imaginary turnover times. So fed up with this.