FNB - Frustrating service again and again

After nearly two months of endless follow-ups regarding my credit card dispute, FNB finally resolved the matter — but only after I escalated it publicly on HelloPeter.

I was then informed on 10 February that the refund would be processed within 48 hours. Unsurprisingly, that deadline came and went with no refund and no communication. I now find myself once again chasing the bank and effectively begging for feedback.

It is incredibly disappointing that it takes public escalation to get any movement, and even then, promises made are not honoured.

Future and existing customers should be aware: FNB does not appear to work with you to resolve issues — they work against you, delaying and deflecting at every opportunity.