1 reviews | Active since Jun 2017
FNB frustrating me yet again
Here I am again complaining about FNB. I complained on hellopeter not too long ago about the terrible service that I get from FNB and now I have had another bad experience to add to the extremely long line of problems. It seems like the only way my problems with FNB will stop is if I close the account.
2 weeks ago I called the call center to link my paypal account to my FNB account and followed all the prompts with assistance from someone at the FNB paypal call center. Once I had finished, I was told I would have to wait 5 days for it to be activated. It has now been 2 weeks and nothing has been activated. I phoned them again today and then I was told that I need to link the paypal account. I told them I had already done that and now I can't get any assistance.
I am in Kenya and my number is + ********** 46511. Call me if you would like to help me.
Good day Ryan Gentry,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Ryan Gentry,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)