FNB - Frustrating & *********** as usual.

I had requested that my business account be closed and received the following on the 12th of August from the permissions team, "I hope this email finds you well.

We received a request that you would like to close your account,

Kindly advised that there is a credit balance on the account, either an FNB nominated account required for funds to be paid into or you can EFT the funds to another account, once EFT is done, please advise us to close account."

I had proceeded to complete the EFT and notified the permissions team on the same day, "I have done an EFT and brought the account balance to zero.

Please close the account."

However, a few months later - on the 14th of October 2022 I get a letter of demand from FNB Business for R903,91. The amount is insignificant, but this is the same exact reason why I am moving over my accounts to Investec as service delivery is non-existent within FNB.

I call the business desk and a consultant tells me that he is forwarding me to the helpline or whatever and I must press "1" - Where did I end up? Speaking to ROBOT. I will not pay the amount on the letter of demand; and I expect my account to be closed.

The most disconnected banking experience ever, utterly disappointing.