FNB Frustrating Customer Service:

I have made three phone calls and still have not received an answer to a simple question. This has been an incredibly frustrating experience. Furthermore, the app does not allow users to submit complaints, which highlights a serious flaw in the system that prevents people from voicing their concerns. I contacted the customer UNCARE department twice, but they could not provide me with an answer and simply attempted to connect me to the appropriate department, only to cut me off. To make matters worse, another consultant from the credit card division also disconnected me without any resolution. It's utterly unacceptable. Lastly, I attempted to use the chat feature, which should be rebranded as "Write and Wait," as it feels like there is little chance of receiving a timely response. This level of service is simply pathetic and needs urgent improvement. Thanks for nothing