FNB frustrating changes on my account.

From being my favorite bank FNB just flipped to being the most annoying and frustrating bank in my life right now. I am officially switching banks TODAY!!! Firstly when i opened a bank they never told me that being a passport holder means you are a second grade client. All along i could phone FNB and get to speak to clients then then they changed the system to the one that does not accommodate foreigners where they ask you to punch in your ID number knowing fully well that they have clients who use passport who they decided they were okay doing business with until one morning it dawned on them we as passport holders do not deserve the convenience we rather go to the branch than call from the comfort of our homes or offices if we need assistance. On top of that as if that is not enough they decided to reduce all my transaction limits which i had personally chosen for my own reasons without any communication whatsoever. I never asked them to they did not warn me either i just made a fool of my self going somewhere believing i could pay for something and imagine my humiliation when i discovered FNB reduced my withdrawal limits, i keep getting an sms that i should go change my settings at the ATM when i get there it keeps taking me back to home page with no progress if FNB intended frustrating me to another bank, well good job because i am so done its been nice doing business with you once upon a time but out relationship has become sour.