FNB frustrates new applications with incompetence

About 3 weeks ago I app**** to switch to FNB. I was phoned the very next working day as well as every day the rest of the week with different consultants trying to sign me up. Upon signing up I started getting numerous telemarketing agents phoning me as well as about 18 smses from fnb in one working week. I asked the credit department to switch my option to no communication as i made the mistake of telling them only via email which they saw as a go ahead to bombard me with smses and selling my information to whoever is interested. Credit told me to phone customer service to change this. Sorted that out at least. Upon request of my ID I informed them I lost my ID and sent them my passport. They then informed me it expired even though its not Feb 2022 yet. I enquired from them and it was sorted. On even date OCD Delivery brought my card but upon spesific instructions from FNB my card was not handed to me since I could only provide my Passport. Thanks for making switching to FNB one big nightmare where its supposed to be so easy. Its been a pleasure discovering just how \easy\" it is"