FNB Frustrated New banker

Hi,

I used your website 3 weeks to switch to FNB with debit order and salary switching. After i got my card delivered a week later there has been no communication. I went into your branch and they activated my account. They sent me an email with the debit order switching form which I have completed and sent to ***.

A week later there has been no communication besides an auto-response email with a ref. I used the in app chat support and the agent said they no longer use forms and i must use the link. The problem is the link never works. It is so frustrating. I again chatted to an agent and said I must submit the form.

It seems that your team does not know the process. I am not sure why I switched to FNB when switching is not possible.