FNB ...FRUSTATING BANK

Since my last review on fnb which thet promised to get back to me within 3 days it's well over a week with no response even after emailing them after 3 days. How they mislead and frustrate clients by not taking the matter seriously. With their last correspondence from fnb by stating its a high priority complaint with reference number ***NF they haven't responded. If they ask you how can they help you...they are helping by frustrating the client