FNB fruad division: Poor service and customers come last !!!

I reported a *****ulent transaction that happened on 11 November 2023, on my Business Account which is not linked to my personal account. The amount was R2905.88 for an Airbnb which I don't even know about. The lady assisting me (Nkone Mokgatlane) informed me that she has escalated the matter for investigation. To my surprise, they blocked my personal account which has nothing to do with the ***** case and not my business account. I requested a case/ reference number for this case and I was not given it. FNB has the worst customer service ever and infringes on consumer rights. I kept on calling for hours and when I finally got through the ***** service just cut off my phone. I am still waiting for an explanation from Nkone Makgatlane as to why they blocked my personal account instead of my business account. I can't even do anything now because I don't have access to my funds.

This is the worst ever!!!