FNB FRUAD DIVISION AND BLIND PEOPL;E

My nerve wrecking ordeal with FNB ***** started when I discovered three *****ulent transactions on my bank card. I immediately phoned (my airtime), held on for over 10 min to speak to ***** without success as they did not answer, then tried the "secure talk" and eventually stopped my card on the app. This morning I saw two more amounts and tried to phone ***** again. Again I held on for nearly 8 minutes before they answered and said that it is the refunded amounts I saw. But that she could not find the third transaction I reported on the same Secure Chat. I am legally blind, so may not drive, can barely see on their app, but I have to go into their branch to sort all this out and pick up the new card, All the money I have, is in that account, so if ***** cannot be reached to stop the ****mers, what am I to do?. And will FNB refund the money if I cannot get to them to report it? What are we suppose to do? I am so disappointed and was so cross that I cried like a 66 year old baby. Is there any way for blind people to be helped with ***** that I do not know of?