FNB Frozen Funds

Hi, I would like to start off by saying the service that FNB has for my business has been very poor. In the past week one of clients paid for a product into my business account, the client decided to change his mind and reverse the payment, which led to the bankers putting my account on hold, we spoke to the client over the phone and we resolved the matter, the client resolved the issue with the bankers and everything was sorted. Up until now the investigator still refuses to unfreeze the funds and I have customers that are now accusing me of being a ****. The service from FNB investigator Tsheola Mothekgi was very poor and up until now business funds are still frozen and clients are beginning to worry about their products, my main concern is that my business is facing a big loss and all because of an issue that was resolved long ago. If this continues to happen, a lot of business and individuals will be accused of acts they have never been involved in. Please get this issue resolved immediately.