CM
Candice M
1 reviews | Active since Mar 2019
04 Mar 2019, 12:45
FNB - Frozen account
My account has been frozen because of a foreign tax certification document that has been sent through!!!! I have dual citizenship a south African and American, I have lived in south Africa my whole life and work here, FNB is requesting My American documentation that I don't have and has frozen my bank account, I cannot get through to anyone at FNB that is actually able to help me!!! this is just disgusting, I am unable to pay my rent or any of my bills and no one at FNB seems to care, yet they have taken their share of my money owed to them!!!
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FNB (First National Bank)'s replyOfficial
04 Mar 2019, 14:40Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 14:40
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)