MK
Mbalenhle K
1 reviews | Active since Mar 2019
01 Mar 2019, 12:44
FNB frozen account
My account has been frozen by consumer foreign tax at FNB and nobody can help from their call center. The so called foreign tax Department don't pick up the call or they drop it after 20 minutes holding. They don't even respond to the emails. Its month end and I have to pay my bills! On top of everything they keep on billing my account while they claim its frozen
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 13:22Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 13:22
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)