FNB Frozen Account

Myself and my Fiance's accounts have been blocked since October last year due to a theft report. We have been in comunication with the person investigating our account Achmat Bennett and sent all the required documentation through via email in Feb 2024. Since then we have never heard from him again. We have phoned about 50times, and sent countless emails to him, we have asked to speak to the manager, we have logged complaints, we have visited branches. Everyone makes promises to phone us back, but no one ever does. My sassa money comes through this account, which I am now loosing every month. And I cant access my account for months, but yet FNB still takes R250 bank charges from my frozen money in my account. This is so unfair!!!! They just ***** your money monthly and call the shots on what to do with MY money that is left in my account. How can a bank that I trusted treat me like this????