1 reviews | Active since Aug 2018
FNB Froze my bank account on a Friday afternoon without any notification or evidence - No feedback, I must wait until after the weekend
I have been a FNB customer since 2008 and also financed and paid off my home loan with them. On Friday, the 23rd of May 2025 my card was declined at Spar in Cape Town. I phoned the FNB call centre and was informed that my account has been frozen for *****. I am a verified Bybit P2P Vendor and I receive payments from Buyers and in exchange I send them USDT via Internal Bybit transfer. My Wesbank vehicle debit order has now been declined but my monthly account fee went off no problem. I am now stranded in Cape Town, 1,800KM from home without a cent of money. I would like to know how FNB can just freeze my account without any notification, no feedback and no recourse to access my funds which includes my husband's salary which was paid into the account mere hours before it was frozen. The FNB call centre just told me that I need to wait for an Investigator to be appointed and they cannot assist me further. FNB how can you do this to a long time customer and why on a Friday afternoon when you know there won't be any feedback until Monday? Surely you need to notify me and provide evidence before deciding to freeze my account!!!! This is completely inhumane and I think that I deserve an explanation as to what is going on and I need that sooner rather than later!
It is now day 3 of my FNB Bank Account being frozen and I have made numerous calls to the FNB ***** department. The only information they gave me is that the case number is *** and Lunga Bottoman is the appointed investigator. It is now 11h55 and noone from FNB has bothered to phone me back to inform me what the details are regarding the alleged *****. I am stuck 1,500km from home without a cent of money and FNB doesn't seem to care. This is inhumane and unfair to freeze my bank account without giving me the details. My Partner's salary needs to be released to his Standard Bank account so that we can have some money to get home. I feel that FNB is forcing me to turn to social media to get some answers as all my phone calls and my partner's phone calls to FNB are not bearing any fruit. We need answers and we need money to get home. How is it possible that one person can make a decision to freeze my bank account without any notification or feedback???????????
It is now day 3 of my FNB Bank Account being frozen and I have made numerous calls to the FNB ***** department. The only information they gave me is that the case number is *** and Lunga Bottoman is the appointed investigator. It is now 11h55 and noone from FNB has bothered to phone me back to inform me what the details are regarding the alleged *****. I am stuck 1,500km from home without a cent of money and FNB doesn't seem to care. This is inhumane and unfair to freeze my bank account without giving me the details. My Partner's salary needs to be released to his Standard Bank account so that we can have some money to get home. I feel that FNB is forcing me to turn to social media to get some answers as all my phone calls and my partner's phone calls to FNB are not bearing any fruit. We need answers and we need money to get home. How is it possible that one person can make a decision to freeze my bank account without any notification or feedback???????????