FNB Froze my account without notification for not receiving supporting docs, after I sent it....

I have been a proud FNB customer for more than 20years and I am absolutely appalled at the level of service I received from FNB Premier\Fusion. Last week I contacted FNB Premier for a migration to a FNB Fusion account. They informed me that my address was incorrect after I changed it numerous times. I then had to follow up after 48 hours to make sure they did the change because they could not assist me. It was like I was dealing with the municipality, phoning around and following up. The deal was concluded eventually and then I was informed to email the supporting documents, which I emailed to FNB Premier.

Yesterday I discovered that I could not transfer and make payments. I contacted FNB Premier to discover that my account was frozen without any prior notification because the Fusion department did not receive the supporting documents. Nobody took ownership and my call was transferred to the Fusion department, where I waited for 30min. I eventually dropped the call. I could not make payments, transfers and this morning I could not pay for Fuel to get to work. Fortunately i had some cash.

This is absolutely humiliating and I am afraid to say that FNB level of service can be compared to any government department. Nobody is taking ownership. I am really contemplating to move my accounts to a different bank.