1 reviews | Active since Mar 2022
Fnb froze my account kyc - documents was given on the day of opening my account.
Good day I am foreign national residing in South Africa legally with spouse visa endorsed to work.on the 22 January 2022.i went with my husband to durban galleria mall to open. Account was opened successfully I provided all documents valid passport an visa with proof of address.account was working fine until yesterday my husband was unable to transfer any funds.
when we called fnb easy account help desk they informed me that my account is frozen.we was transferred to another call center advising us to send proof of residence, passport an visa we sent it ,
today we received email from *** stating that passport,visa and proof of address has been uploaded,but source of funds unconfirmed.
we filled kyc form and sent back all documents and still my account is frozen.
This is really becoming frustrating I can not leave work for these issues when I gave fnb all documents when I open my account.this is fnb fault.
Fnb failed to advise me as I never received any communication from fnb about my account been frozen
I am really starting to loose confidence in First National Bank. Due to easy online Banking looking easy to use,what's the use when you can not do any banking when fnb blocks my bank account.
I waited whole day I got no feedback after I sent kyc documents to *** and still my account is frozen
I do not wish for any more issues please urgently unblock my frozen account ASAP
Please can you unblock my account so I can receive funds into my account.
I am waiting for your urgent feedback
I am really tired going back an forth been treated unfairly
I am really tired going back an forth been treated unfairly
i made complaint on hellopeter previous reference number ***NF
On the 22 january 2022 i went to fnb durban galleria mall to open up an easy savings account i provided my orignal passport and visa also my proof of residence. My account was working fine until I could no longer receive funds and fnb failed to advise me that my account was blocked.I am legally residing in South Africa with valid spouse visa
My husband was unable to transfer funds to my account.my new employer try to add my account as beneficiary for me to get paid 4th of march the employer was unable to transfer my salary hence i am unable to provide proof of income when i cannot receive funds into my account .i have still not received my salary till now cause of fnb blocked froze my account
on the 5th of march 2022 I sent my passport copy and visa and proof of residence also kyc to *** I received email back documents was uploaded but they sent kyc form which i filled and sent back. since then my account is still frozen.
then i called *** on the 8 march 2022 the lady from the divison told me to 24 hours' waited still my account is blocked
today 09/03/2022 i called ***** division *** to check if ***** division had a hold on my account there was no hold.i called another number *** also they division did not put a hold on my account they have no clue why my account has a hold then this fica division transfers me to forex division maybe they put a hold on my account the number for that division ***.i was on hold for about 2 hours nobody from forex division answered my call and R200 worth of airtime wasted
nobody in first national bank can tell me why is my account on hold frozen i want to know who is responsible for this I still did not receive my salary from my new employer due to my account is blocked want answers of what's really going on,
Why am I being treated unfairly? Please, I can not keep going back and forth with this issue. I want an answer from fnb what is happening to my bank account non of your divisions cannot explain why is my account on hold frozen
who is responsible for this ?
i made complaint on hellopeter previous reference number ***NF
On the 22 january 2022 i went to fnb durban galleria mall to open up an easy savings account i provided my orignal passport and visa also my proof of residence. My account was working fine until I could no longer receive funds and fnb failed to advise me that my account was blocked.I am legally residing in South Africa with valid spouse visa
My husband was unable to transfer funds to my account.my new employer try to add my account as beneficiary for me to get paid 4th of march the employer was unable to transfer my salary hence i am unable to provide proof of income when i cannot receive funds into my account .i have still not received my salary till now cause of fnb blocked froze my account
on the 5th of march 2022 I sent my passport copy and visa and proof of residence also kyc to *** I received email back documents was uploaded but they sent kyc form which i filled and sent back. since then my account is still frozen.
then i called *** on the 8 march 2022 the lady from the divison told me to 24 hours' waited still my account is blocked
today 09/03/2022 i called ***** division *** to check if ***** division had a hold on my account there was no hold.i called another number *** also they division did not put a hold on my account they have no clue why my account has a hold then this fica division transfers me to forex division maybe they put a hold on my account the number for that division ***.i was on hold for about 2 hours nobody from forex division answered my call and R200 worth of airtime wasted
nobody in first national bank can tell me why is my account on hold frozen i want to know who is responsible for this I still did not receive my salary from my new employer due to my account is blocked want answers of what's really going on,
Why am I being treated unfairly? Please, I can not keep going back and forth with this issue. I want an answer from fnb what is happening to my bank account non of your divisions cannot explain why is my account on hold frozen
who is responsible for this ?