FNB froze my account and won’t let me speak to a manager!!!

Can’t believe my main bank that I have been using for years treats me like a ********.

I was blocked from my business account for days when someone purchased something from me, then decided to take a chance and report the transaction. I have proof of payment and proof of the transaction. Yet my whole account get placed on hold and I have to wait for them to do their investigation which can take more than a week. When I ask to speak to the persons manager I get a cheeky response with a screenshot of their terms and conditions stating that the bank can freeze your account without notice.

I’ve requested to speak to the manager 3 times and called in 5 times and still get turned down. This to me is just bad business. Who is going to pay for the days I’m not making money in my business account while I get ignored by the bank.

Now we’re entering into the weekend where they don’t work on weekends so nothing will get done about this till next week.