FNB froze my account and now I can't get any answers, yet alone access to my salary. How do my family and I get through the month?

I am the only person in a house of four, who receives an income. Close to three weeks ago, my FNB bank account was frozen without notice. How are we supposed to cope for a whole month?! I don't care about the account, I just want to access the money that I worked for!

I was told that an investigator would contact me in "7 to 30 working days". I called at least 5 times, where I was never able to reach this investigator. Every single transfer was routed back to the agent trying to do the transfer. I was told multiple times that an escalation would be done, for the investigator to call me back. This is yet to happen.

I have every intention of terminating my account with these ***s. I am being held ransome because of allegations of some kind of ***** which I have no record of. My bank balance was in the negative before getting paid.

New logo, but you can't get through to the as&*^le who decided to freeze my aco****.

I WANT ACCESS TO THE MONEY IN MY ACCOUNT! CLOSE THE DAMN THING AND BAN ME FROM BANKING WITH YOU!