FNB Froze my account!!!!!

Good day.

I am very dissapointed with FNB Procedures/ Lack of Communication with customers/Failure to admin my account correctly.

This is my problem and experience with FNB, and i hope they take the necessary measures to rectify the issue!

I had received payment from a client who wanted to purchase a product. Unfortunately, i was unable to provide my customer the product in question because i have outsourced the job. The person who was supposed to hold up their end of the bargain bailed on me, subsequently my client was unhappy and contacted his bank in which the transfer was made from which was ABSA.

ABSA had then went through their procedures, whatever they may be. The following day i had tried to access my account which was successful, however i was unable to draw any money out, purchase airtime etc... I then called FNB a few hours after that to inquire what is wrong with my account. I was told my account has been reported for suspicious and ********** activities. Thats understandable since i have no idea what my client told his bank etc...

This is where i am upset. I have not had contact from my bank (FNB) regarding this issue. They immediately froze or suspended my account without warning, notification, sms or email to say the least! Is this the way accounts are administered? You clearly DO NOT laise with your clients!

The consultant at FNB advised me i need to contact the investigator at FNB. Please note: I was only given an email address, NOTHING MORE! Ive sent out numerous emails to the address given to me, asking about the process and how to rectify. A week has gone by, without any contact. There is NO direct number to the INVESTIGATOR handling this issue on MY ACCOUNT!!!!!!!

I am very tired of this going on. I need some facts and statements from people at FNB who go above and beyond to assist a client. If you are not this person. Dont waste my time!

With my account frozen, i am completely stuck for everyday payment activities. All my money is tied up there! It is hard to make a living when clients cannot do a deposit! It also doesnt help with you urgently need to buy something in an emergency and you have no cash because ALL IS WITH FNB!!!

Rectify this nonsense! Whatever documentation or information you require, please contact me on ********** 949