FNB front runner for the worst bank ever.

<p>FNB</p> <p>South Africa</p> <p>25-02-2017</p> <p> </p> <p>Dear Sir/Madam</p> <p>I have received a request from FNB to update FICA documentation. After collecting the requested documentation I submitted it to Dynarc Walk branch in Bloemfontein. Later I received another sms, probably from the persecuting division informing me that the documentation was incomplete and again, that the account in question was due for suspension.</p> <p>Two phone calls were made to try and alleviate the matter. The calls were taken by me Pather Niveshini and she disclosed that the documentation was incomplete. During the second conversation on 09-02-2017 lasting 58 seconds one of the two missing documents were discovered in the documentation submitted. A week later I discovered that the account was suspended. The only outstanding document was the ID of the donor of my trust and I wrote a letter explaining that the firm that set up the trust and I have lost contact with the donor.</p> <p>I cannot fathom the enthusiasm of FNB to apply the exact opposite of their slogan. I have not been informed that the account was suspended which I find in extremely bad taste. On the second of March I received a phone call and was provided with a number to call. After 37 minutes and three transfers I called it a day. They promised to return my call.</p> <p>FNB must, at this stage, be the front runner in the race for the worst bank ever. Their relationship with clients must be somewhere on the outer periphery of decency.</p> <p>With kind regards</p> <p>Dr W.A. van der Westhuizen</p>