FNB from pillar to post

We registered our business through FNB over 2 months ago almost 3. We ate yet to complete the process, we sent in the mandates and then we're told it cannot be digitally signed. We then printed them out and sent them and got a snotty email back saying that we cannot print out the digitally signed copies and scan them and send them when we had actually physically signed them and have the photos to show this. We then went into the branch printed them there and physically signed them and sent them in and have still not received anything from FNB. Our business is standing still because of this and nobody is able to assist us. The branch said they cannot help because it will restart the entire process. Am someone please just help get our account open so we can operate.