CH
Cara H

1 reviews | Active since Feb 2018

14 Mar 2018, 10:09

FNB - from displeased to pleased :)

FNB

I had always loved my bank, until I had taken out a contract with them. My phone had given me issues and for almost a month we couldn't figure out the problem. They passed the buck between FNB connect and FNB devices, I suppose with it being a new product and service there was a lot of learning to do on their part, but I was really growing impatient and posted negative reviews. They came to collect device to see if it needed repairing but I suppose with all my screeching they simply replaced my device with a brand new one!

I was absolutely pleased eventually so thank you FNB :) #greatbusiness

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2018, 12:07
Official

Good day Cara Hulley,

I've received your compliment that you logged. Thank you so much for taking the time to compliment the service you received.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"

We are truly glad to hear of the wonderful service you have received from our staff.
***.

Regards

Hello Peter Complaints Team

Naomi Petersen

*** (option one)