TS
Thamsanqa S
1 reviews | Active since Aug 2023
24 Feb 2024, 20:52
FNB freezing my money
My name is Owen Shandu ID: ***, FNB just decided to just hard lock my account, without letting me know. when I call I get different answers, they say it was locked because of change of banking details and another consultants said its for reported ***** and money. all this happened without me made aware. I still don't know why is my account frozen. today I wanted to go from JHB to Durban but I couldn't as my card was declining. I need answers as I am stuck couldn't go anyway and can't use my money. I have been trying to buy processors for my family an my card was declining and I am hoping they wont charge me for they mistake. I need answers, ***
Helpful (0)
Replies (1)0
Replies (1)TS
Thamsanqa S's updateReviewer Update
25 Feb 2024, 11:43Today the 25th, I went to FNB @Mall of Africa, very useless consultant said I should go to Nedbank and ask they why the requested for my account to blocked, went to Nedbank and Nedbank send me back to them saying they should contact their ***** team. this is happing while i just got paid and i cant used my money to rent, transpotation, groceries and for my kid transport to school. who will pay for decline fees, i had to cancel my trip to Kzn because my card declined who is going to pay for all these inconvenience? was give the *** and that I have to wait for tomorrow, what can i do at the mean time. if there was ***** suspected why was i not called before frezzing my account. I am FNB client but was told that Nedbank frozed my account and i am affected but FNB couldnt do anything about this, how stupid is this???????????????
TS
Thamsanqa S's update25 Feb 2024, 11:43
Reviewer Update
Today the 25th, I went to FNB @Mall of Africa, very useless consultant said I should go to Nedbank and ask they why the requested for my account to blocked, went to Nedbank and Nedbank send me back to them saying they should contact their ***** team. this is happing while i just got paid and i cant used my money to rent, transpotation, groceries and for my kid transport to school. who will pay for decline fees, i had to cancel my trip to Kzn because my card declined who is going to pay for all these inconvenience? was give the *** and that I have to wait for tomorrow, what can i do at the mean time. if there was ***** suspected why was i not called before frezzing my account. I am FNB client but was told that Nedbank frozed my account and i am affected but FNB couldnt do anything about this, how stupid is this???????????????