FNB freezes your account with one working day notice and then cant help you to unfreeze it.

Dear FNB,

We received notice on 19 and 20 August 2022 that our account will be frozen if we don't update the FICA information by 22 August. This period also overlapped a weekend which gave us very little time to attend to this matter.

The problem is when we try to phone you guys at *** the phone rings for 16 minutes and 26 seconds without any answer and when we try to complete the process online it bombs out with a message "A result could not be retrieved from online banking. Please check your internet connection" even though our internet connection is perfectly fine.

Please attend to this matter urgently and then if you consider our trusts R**** as a meagre balance we will gladly take our standing business elsewhere because this is pathetic.