FNB freezes your account and can't get it fixed in due time.

Both my cheque and credit accounts are frozen. When trying to swipe my card, the transaction fails and I get an sms saying Outstanding documents are required to comply with FICA. Please call number at back of card. It is after 14:00 on a Subday and calling any FNB number states it is past office hours and then the call cuts.

I have been a customer of FNB for over 7 years, all documents have been submitted previously and you have my details on the system.

Nevertheless, I log on to my FNB app on a daily basis and not once was this brought to my attention of outstanding documents. Not once was I contacted telephonically about such a requirement.

This is unprofessional at the very least.