LJvR
Leon Jansen van Rensburg

1 reviews | Active since Nov 2013

24 Nov 2015, 08:00

FNB freezes overdraft without warning

FNB have summarily decided to freeze my overdraft without warning or discussion or even trying to contact me first. I am with Premier banking and have never had a problem with conducting my account. I have changed from being a salaried employee to a contractor a couple of months ago and don't get a regular salary anymore, but do get sufficient money to cover my monthly debts and payments which does go into my bank account. Their reason for the freeze was saying they haven't seen a salary come in since last month. Hello- wake up people - i am now freelance contractor and have a clean record with you!<br> Never mind that i'm on Premier Banking, where i'm supposed to get a \personal banker"and personal good service. No-one has even attempted to contact me.<br> This ABSOLUTELY PATHETIC AND UNACCEPTABLE.<br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Nov 2015, 10:09
Official
Hello leevee,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 818493.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)