FNB Freezes bank accounts when they are at fault

I have been using FNB for my business since 2020. FNB sent an e-mail requesting FICA documents which we sent through. The e-mails however kept coming through despite us having sent the required documents. FNB has now for over 72 hours had our business account frozen. One of our directors was on the phone with FNB two days ago and yesterday and an employee acknowledged that the reason this has happened is because the FNB employee that received the FICA docs did not upload them.

Due to incompetencies within FNB, for the first time in the history of my business - I cannot pay my suppliers on time - I have debit orders returned on my personal account as I could not pay myself a salary - We cannot receive monies due to the business - I cannot pay my children's fees on time - I cannot timeously support the people who depend on me - I will have my bond and other debit orders retuned.

I cannot believe how FNB can acknowledge they are at fault and still keep punishing us. FNB have showed that they cannot be trusted and they can bring your business to its knees over night. Maybe they take bigger businesses more seriously. If you own a business that turns over R10mil and below, please consider a different bank!