GM
Glen M

1 reviews | Active since Nov 2016

23 Nov 2016, 11:59

FNB freezes accounts continuosly with no notification

<p>My account has once again been frozen, because according to the bank I have not FICA'd. Once again no notification or requests that they be freezing my account. I have literally gone through the FICA process with the Bank 5 or 6 times already, each time confirming with the respective Bank staff member that all is done which was required. the bank even froze my son's account, who is a minor, because he apparently also did not FICA. Not only embarrising but very frustrating FNB!!!! Iam a private client who gets to look like a ******** in front of people because my account is frozen - this is not acceptable and I am tired of looking like a fool because the Bank cannot get its act together</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Nov 2016, 12:48
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)