JVDB
Joe Van Den Berg
1 reviews | Active since Oct 2021
07 Oct 2021, 13:51
FNB Freezes Account without pre warning or reason!!!
So, after winning receiving our long-awaited refund from SARS(10 months of frustrating calls, meetings, emails and waiting), FNB decided to freeze ALL our funds the next day.
No call, no explanation, no request for info...no warning. When we tried to resolve the matter via call center, account manager and going to Blue Route Mall, we were met by you have to wait. From Lorriane in Hillcrest, to Lynn in Blue Route Mall, including Tanya who decided to block our funds, including the non-SARS funds...you have no idea what impact you had on our business today.
My partner is due to have our baby in 15 days.
Know this, if this in any way impacts the delivery of my baby, or the wellbeing of my partner...I will sue the living daylights out of you.
Helpful (0)
Replies (2)0
Replies (2)JVDB
Joe Van Den Berg's updateReviewer Update
07 Oct 2021, 14:17 Good afternoon, Thank you for your response. Account details are as follows Vorster Masterton and Kaye Acc *** Account Holder Name Luzanne Vorster ID *** REGARDS JOHAN
JVDB
Joe Van Den Berg's update07 Oct 2021, 14:17
Reviewer Update
Good afternoon, Thank you for your response. Account details are as follows Vorster Masterton and Kaye Acc *** Account Holder Name Luzanne Vorster ID *** REGARDS JOHAN
JVDB
Joe Van Den Berg's updateReviewer Update
07 Oct 2021, 15:27Luzanne`s response to an e-mail received from FNB
Dear ****ha, It pains me that I must make your acquaintance under these circumstances. I am absolutely dumbfounded about what has transpired between me (a loyal FNB client) and this bank that you represent. Without warning, Tanya (I do not know her surname or designation, but I am sure that Lynne will be able to confirm this) decided it a good idea to freeze all funds in my account since there was a large SARS refund paid into my business account. Now I don’t know about you, but it is highly offensive, as your client, to be treated as a white-collar ********. There was no request for supporting documentation, neither was there any query launched to SARS before freezing my account. And please spare me the ‘it’s the system’ speech as this to me is a total cop-out. Surely you should have measures in place to not negatively affect your client’s day-today business operations. Had Tanya taken the time to contact me, I could have informed her about the torturous road we have had to walk with SARS, to, LEGALLY, obtain this refund. It has been a year in the making. The endless back and forth, during the COVID Pandemic, with 60 waiting periods to each request. I could have supp**** her with mountains of paperwork to support this. We have made commitments, whether to clients or business partners, that depend on these funds. Since I now have zero access to my funds, I am now at risk of losing a long-standing client of mine as she deposited funds into my account last night. For me to deliver the product to her I need access to these funds to make payment to my suppliers. How will you compensate me for the potential future business lost, should this client decide to take her business elsewhere? All of this because you deem me a ********, partaking in ******** activities and *****ing from the South African Revenue Service? You cannot fathom the negative ripple effect this seemingly small action has created, not only for my business, but for the well being of my family. As per the FNB track record, I do not expect much to come of this complaint but rest assured that I will not leave it at that. I assure you that I will be moving my business and personal accounts to a bank with a bit more of a personal approach since I can no longer risk banking with you. I will also be laying claim to all damages and losses to my company due to your actions. Regards Luzanne Vorster ***
Dear ****ha, It pains me that I must make your acquaintance under these circumstances. I am absolutely dumbfounded about what has transpired between me (a loyal FNB client) and this bank that you represent. Without warning, Tanya (I do not know her surname or designation, but I am sure that Lynne will be able to confirm this) decided it a good idea to freeze all funds in my account since there was a large SARS refund paid into my business account. Now I don’t know about you, but it is highly offensive, as your client, to be treated as a white-collar ********. There was no request for supporting documentation, neither was there any query launched to SARS before freezing my account. And please spare me the ‘it’s the system’ speech as this to me is a total cop-out. Surely you should have measures in place to not negatively affect your client’s day-today business operations. Had Tanya taken the time to contact me, I could have informed her about the torturous road we have had to walk with SARS, to, LEGALLY, obtain this refund. It has been a year in the making. The endless back and forth, during the COVID Pandemic, with 60 waiting periods to each request. I could have supp**** her with mountains of paperwork to support this. We have made commitments, whether to clients or business partners, that depend on these funds. Since I now have zero access to my funds, I am now at risk of losing a long-standing client of mine as she deposited funds into my account last night. For me to deliver the product to her I need access to these funds to make payment to my suppliers. How will you compensate me for the potential future business lost, should this client decide to take her business elsewhere? All of this because you deem me a ********, partaking in ******** activities and *****ing from the South African Revenue Service? You cannot fathom the negative ripple effect this seemingly small action has created, not only for my business, but for the well being of my family. As per the FNB track record, I do not expect much to come of this complaint but rest assured that I will not leave it at that. I assure you that I will be moving my business and personal accounts to a bank with a bit more of a personal approach since I can no longer risk banking with you. I will also be laying claim to all damages and losses to my company due to your actions. Regards Luzanne Vorster ***
JVDB
Joe Van Den Berg's update07 Oct 2021, 15:27
Reviewer Update
Luzanne`s response to an e-mail received from FNB
Dear ****ha, It pains me that I must make your acquaintance under these circumstances. I am absolutely dumbfounded about what has transpired between me (a loyal FNB client) and this bank that you represent. Without warning, Tanya (I do not know her surname or designation, but I am sure that Lynne will be able to confirm this) decided it a good idea to freeze all funds in my account since there was a large SARS refund paid into my business account. Now I don’t know about you, but it is highly offensive, as your client, to be treated as a white-collar ********. There was no request for supporting documentation, neither was there any query launched to SARS before freezing my account. And please spare me the ‘it’s the system’ speech as this to me is a total cop-out. Surely you should have measures in place to not negatively affect your client’s day-today business operations. Had Tanya taken the time to contact me, I could have informed her about the torturous road we have had to walk with SARS, to, LEGALLY, obtain this refund. It has been a year in the making. The endless back and forth, during the COVID Pandemic, with 60 waiting periods to each request. I could have supp**** her with mountains of paperwork to support this. We have made commitments, whether to clients or business partners, that depend on these funds. Since I now have zero access to my funds, I am now at risk of losing a long-standing client of mine as she deposited funds into my account last night. For me to deliver the product to her I need access to these funds to make payment to my suppliers. How will you compensate me for the potential future business lost, should this client decide to take her business elsewhere? All of this because you deem me a ********, partaking in ******** activities and *****ing from the South African Revenue Service? You cannot fathom the negative ripple effect this seemingly small action has created, not only for my business, but for the well being of my family. As per the FNB track record, I do not expect much to come of this complaint but rest assured that I will not leave it at that. I assure you that I will be moving my business and personal accounts to a bank with a bit more of a personal approach since I can no longer risk banking with you. I will also be laying claim to all damages and losses to my company due to your actions. Regards Luzanne Vorster ***
Dear ****ha, It pains me that I must make your acquaintance under these circumstances. I am absolutely dumbfounded about what has transpired between me (a loyal FNB client) and this bank that you represent. Without warning, Tanya (I do not know her surname or designation, but I am sure that Lynne will be able to confirm this) decided it a good idea to freeze all funds in my account since there was a large SARS refund paid into my business account. Now I don’t know about you, but it is highly offensive, as your client, to be treated as a white-collar ********. There was no request for supporting documentation, neither was there any query launched to SARS before freezing my account. And please spare me the ‘it’s the system’ speech as this to me is a total cop-out. Surely you should have measures in place to not negatively affect your client’s day-today business operations. Had Tanya taken the time to contact me, I could have informed her about the torturous road we have had to walk with SARS, to, LEGALLY, obtain this refund. It has been a year in the making. The endless back and forth, during the COVID Pandemic, with 60 waiting periods to each request. I could have supp**** her with mountains of paperwork to support this. We have made commitments, whether to clients or business partners, that depend on these funds. Since I now have zero access to my funds, I am now at risk of losing a long-standing client of mine as she deposited funds into my account last night. For me to deliver the product to her I need access to these funds to make payment to my suppliers. How will you compensate me for the potential future business lost, should this client decide to take her business elsewhere? All of this because you deem me a ********, partaking in ******** activities and *****ing from the South African Revenue Service? You cannot fathom the negative ripple effect this seemingly small action has created, not only for my business, but for the well being of my family. As per the FNB track record, I do not expect much to come of this complaint but rest assured that I will not leave it at that. I assure you that I will be moving my business and personal accounts to a bank with a bit more of a personal approach since I can no longer risk banking with you. I will also be laying claim to all damages and losses to my company due to your actions. Regards Luzanne Vorster ***