FNB freeze customers accounts with out notification

FNB freezes my account with out notification. I received no phone call to avoid this. After querying this with FNB on the secure chat app, i hade to upload my ID and Proof of res again via the online portal. This upload feature does not work.

A notification sent to a customer is not sufficient notice imo. I have been with FNB for almost 20 years. My details has not changed. I phone call would have be appreciated.

This action taken agent my account ha resulted in my closing the account