1 reviews | Active since Jul 2018
FNB freeze account without notification and ***** client funds
FNB Freeze accounts without warning or notification for over a week of emailing and phoning due to a simple misunderstanding with a client who has resolved the issue and ***** client's money so now they've left me without food and rent money - no phone money or travel money either so I'm literally stuck!
I've been a loyal client and now need this matter resolved URGENTLY as they don't appear to appreciate their clients. I'll happily give a good 5 star rating once this matter has been resolved and my account back to active state with my funds reflecting and active for use.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB ***** Risk Management for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB ***** Risk Management for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)