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devon D
1 reviews | Active since Sept 2016
13 Jun 2023, 06:39
FNB Freeze account for no reason.
Very Disappointing. I am a business owner and get a vague message regarding FICA update required a few days its due or my account will be frozen (hate that they threaten). So I go through the tedious task of updating the info. Get confirmation all is complete and updated, reference number the works. What does FNB then do? Freeze my accounts.
I need to pay suppliers and operate my business, and they freeze my account. Absolutely pathetic, especially when you go online and comply. Now I must wait for 8 am when I start the round about process to get it unfrozen.
Seriously considering moving my business elsewhere, very disappointing, FNB dropping the ball.
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Replies (2)0
Replies (2)dD
devon D's updateReviewer Update
13 Jun 2023, 09:23I have just been on the line with the call centre and eventually getting through to someone, they just say they cannot hear me. FNB systems and structures are failing. It is a waste of my time
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devon D's update13 Jun 2023, 09:23
Reviewer Update
I have just been on the line with the call centre and eventually getting through to someone, they just say they cannot hear me. FNB systems and structures are failing. It is a waste of my time
dD
devon D's updateReviewer Update
13 Jun 2023, 11:15This is still unacceptable as I receive an SMS with this reference number with 1. Stating someone will be with me in 24 - 48 hours... WAY too long... This is a business account, and I cannot afford FNB holding my account Ransom because THEIR SYSTEMS DO NOT WORK OR UPDATE THEMSELVES, especially when I comply and get confirmation from FNB that the FICA is complete. and 2. The number they give on the SMS is completely wrong as the people that answer it dont know what is wrong, poor lines and they say they cant hear you, tranfer you around.
Still disappointing
Still disappointing
dD
devon D's update13 Jun 2023, 11:15
Reviewer Update
This is still unacceptable as I receive an SMS with this reference number with 1. Stating someone will be with me in 24 - 48 hours... WAY too long... This is a business account, and I cannot afford FNB holding my account Ransom because THEIR SYSTEMS DO NOT WORK OR UPDATE THEMSELVES, especially when I comply and get confirmation from FNB that the FICA is complete. and 2. The number they give on the SMS is completely wrong as the people that answer it dont know what is wrong, poor lines and they say they cant hear you, tranfer you around.
Still disappointing
Still disappointing