FNB **********LY taking money for registering Business Accounts, but not delivering service which is paid for!

Item: FNB (First National Bank)
Rating: 1
Author: Ethel P

I have app**** for registration of a business account and paid for this service. It has taken FNB more than 70 days back and forth giving excuses that they have not delivered the service, but no resolution to the issue.

All I receive is generic replies, but no proper resolution or advice on how I can resolve this myself seen that FNB and their staff are not willing to do their jobs!

Helpful (0)

Replies (3)

Ethel P's updateReviewer Update

29 Oct 2018, 18:57

FNB - DO NOT RESPOND TO THIS REVIEW, UNLESS YOU ARE RESOLVING THIS ISSUE AS I HAVE LODGED 4 COMPLAINTS ON HELLO PETER ALREADY WHICH YOU KEEP RESPONDING GENERICALLY TO, BUT NO RESOLUTION TO THE ISSUE

Ethel P's update29 Oct 2018, 18:57

Reviewer Update

FNB - DO NOT RESPOND TO THIS REVIEW, UNLESS YOU ARE RESOLVING THIS ISSUE AS I HAVE LODGED 4 COMPLAINTS ON HELLO PETER ALREADY WHICH YOU KEEP RESPONDING GENERICALLY TO, BUT NO RESOLUTION TO THE ISSUE

Ethel P's updateReviewer Update

29 Oct 2018, 18:59

FNB - IF YOU CANNOT RESOLVE THIS REQUEST THEN REFUND MY MONEY AND I WILL REGISTER MY BUSINESS ACCOUNT ELSEWHERE - YOU ARE WASTING MY TIME AND VALUABLE BUSINESS IS BEING LOST BECAUSE OF YOU - I HAVE GOOD MIND AND CLAIM FOR MY LOSS OF INCOME FROM FNB CIPC - PATHETIC SERVICE

Ethel P's update29 Oct 2018, 18:59

Reviewer Update

FNB (First National Bank)'s replyOfficial

30 Oct 2018, 07:35

Good Day Mrs E Perzens

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply30 Oct 2018, 07:35

Official