1 reviews | Active since Mar 2009
FNB **********ly take money from customer's accounts
<p>R407 taken out of my account today, after 7 phone calls and no resolution, I am told it is for a Platinum Credit Card.</p> <p>I do not have a Platinum Credit Card.</p> <p>I was not advised that this charge would be made.</p> <p>I am currently unemployed and this money is needed to pay for medicine which I now cannot afford. Therefore, FNB, you are endangering my life.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
Thank you for replying, seems the only way to get any answers from FNB is via Hellopeter. What would we do without it.
However, a promise of escalation and a reference number is not going to pay for the medication I need, which is required today. Dischem don't understand 'FNB took my money so I can't pay for my medication', or I would refer them to you for an explanation.
Therefore, kindly ensure that the unauthorised charge is reversed by this evening so I can still get my medication in time, as not obtaining this will endanger my life, which I'm pretty sure is not legal, not to mention unauthorised charges for phantom products.
Let me know if you need a doctor's note supporting this, failign which the hospital bills will be forwarded to you.
Thank you for replying, seems the only way to get any answers from FNB is via Hellopeter. What would we do without it.
However, a promise of escalation and a reference number is not going to pay for the medication I need, which is required today. Dischem don't understand 'FNB took my money so I can't pay for my medication', or I would refer them to you for an explanation.
Therefore, kindly ensure that the unauthorised charge is reversed by this evening so I can still get my medication in time, as not obtaining this will endanger my life, which I'm pretty sure is not legal, not to mention unauthorised charges for phantom products.
Let me know if you need a doctor's note supporting this, failign which the hospital bills will be forwarded to you.