FNB ********** Transactions on a Cancelled Card

03 August 2018 - I report and cancel my ****** FNB credit card. 28 Jan 2019 – My ****** and cancelled credit card is used to make a ********** transaction (R219.00). 28 Jan 2019 – I notify FNB of the ********** transaction. 29 Jan 2019 - FNB responds to my notification "we will look into it". 28 Feb 2019 - 2nd ********** transaction made using my ****** cancelled credit card (R219.00). 01 Mar 2019 - FNB sends me a credit card dispute form which I complete and submit on the same day. 12 Mar 2019 - FNB card division instructs me to contact the Merchant directly to cancel the recurring transaction, I ask for the details of the Merchant, FNB cannot help me. 28 Mar 2019 - 3rd ********** transaction made using my ****** cancelled credit card (R219.00). 28 Apr 2019 - 4th ********** transaction made using my ****** cancelled credit card (R219.00). 28 May 2019 - 5th ********** transaction made using my ****** cancelled credit card (R219.00). 3rd June 2019 - FNB advises me that they cannot help me to stop this transaction. FNB advises me to cancel the CANCELLED card!! I remind FNB that the card was reported ****** and cancelled in August 2018! 4th Jun 2019 - FNB advises me they are investigating the matter. 18 Jun 2019 - I escalate the matter to FNB Operations Manager. 19 Jun 2019 - The ********** transaction is finally cancelled by FNB. I request a refund (R219.00 x 5 months) 2 Jul - 2019 – FNB informs me that my request for refund is being investigated...

The level of incompetence at FNB is astounding. The card being referred to was reported ****** in August 2018 and was immediately cancelled. Then in January 2019 somehow the ****** and cancelled card is used to set up a debit order on my account. I asked FNB how could this is even be possible? FNB does not have an answer to this question.

FNB refuses to apologise for this obvious breach in security and refuses to give me a refund. All I ever get told is 'FNB is investigating the matter'.

I am in the process of cancelling my mortgage with FNB and as soon as I have done so, I will close all my FNB accounts and never touch the bank again. Its disgusting! Oh, and did I mention, during this 6-month saga another ********** transaction was made on my FNB account.