JH
John H
1 reviews | Active since Jul 2011
01 Apr 2019, 09:47
FNB - ********** transaction not yet reversed
Hi, I have always had excellent service from FNB, yet have just been bitterly disappointed by their lack of feedback with an issue I experienced. On the 19th March I saw a transaction from Uber go through my account, and I immediately logged a ***** incident with FNB. Please note that I have never used Uber at all. I was advised by FNB that it would take 7-14 days to investigate and resolve. I have since contacted them twice to and get told its "being investigated". I am still awaiting my refund.
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FNB (First National Bank)'s replyOfficial
01 Apr 2019, 13:42Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Apr 2019, 13:42
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)