MR
Mmapaseka R
1 reviews | Active since Dec 2018
21 Dec 2018, 20:16
FNB ********** *****line. Useless service. *****s money from students
For the past three months money has been taken from my account and I don't know where it goes. whenever I try to report on their *****line it never goes through due to "high rate of calls". I even went to two Branches to report this and they said they can't do anything because the money pays for my FNB connect sim data contract which I didn't even sign up for. I want my money back, what should I do?
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FNB (First National Bank)'s replyOfficial
22 Dec 2018, 10:17Good Day Miss Ratau,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply22 Dec 2018, 10:17
Official
Good Day Miss Ratau,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***