FNB ********** EXCESS ITEM CHARGES

Enock Sono Please be aware of Fnb Bank ********** Bank debit charges called Excess item fee. This morning when I woke up in the morning. I sais let me check my bank balance I surprised by R310 Excexx item fee that was charged in my Business gold Cheque account. I drove to FNB Bedford centre I called Business department explained and I asked the consultant to reverse this charges. He said he will email me a dispute form. I went to internet Cafe to print. After I have printed that form I realised that there is no section that I could tick or select to dispute bank charges excess Fnb item R155 charged twice equal to R310 rands in total. Then I went Malvern Fnb branch that was close to me to help with filling the dispute application. The consulted said to me that form was not the right form given to me, so she said let's phone Fnb Customer care department. I spoke to the lady by the name of Sibongile Chabalala she was so rude to me sounded like a Creche teacher speaking or lecturing a baby. The I asked to speak to her Supervisor she said he was working remotely and refused to give me contact numbers or email addresses. Then I asked for Supervisor name she said is Shannon Kay and will phone me in 24 hours

Please I'm frustrated disappointed. Please help